Privacy Policy

This privacy policy sets out how CTO Labs collects, uses and protects any information you give us. We may collect your personal information through your use of this website, your correspondence with CTO Labs representatives, when you use our services or complete an online form.

We are committed to protecting your privacy. Should we ask you to provide certain information that may identify you, we will only use it in accordance with this privacy statement.

We may change this policy from time to time by updating this page. Please ensure you check this page occasionally for updates that may affect you. This policy is effective from 27 May 2022.

What we collect

We may collect the following information:

- name and job title

- contact information including email address and phone number

- demographic information such as postcode, preferences and interests

- other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping

- We may use the information to improve our services

We may periodically send promotional emails about new services, special offers or other information we think you may find interesting using the email address you provided

- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail

- We may use the information to customise the website according to your interest

- We retain information within Australia and are unlikely to disclose any information outside of Australia

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Opting out, access and correction

Whenever you receive any communication from us, look for the option to unsubscribe that you can select to opt out from further direct marketing communication from CTO Labs. If you wish to access or correct your personal information, you may contact us via our contact form, by phone or in writing:

Privacy Officer

CTO Labs Services Pty Ltd

Level 4, 1 James Place

North Sydney NSW 2060

Ph: +61 (0)400 441 840